Excuse me, do you have a minute? I'm sorry, not right now. I'll be free in about 15 minutes. Could you come back then? No, I'm afraid we have an emergency upstairs. Can't you handle it? No, I think it would be best if you were there. OK, I'll finish this call and be right with you.

OK, what is it? Kevin and Bob are shouting at each other, and it's upsetting everyone. Oh, not again. Those two have got to grow up. Who started it? I'm not sure, but they were even pushing each other.

OK, this is unacceptable. You run on ahead and warn them that I'm coming. I want them to calm down before I get there. Can you do that? OK, I'll do what I can to calm them down. But you know Kevin, he is such a hot head.

OK, Kevin, I've warned you before. This is got to stop. Yes, I know. But Bob doesn't cooperate. He is impossible to work with. Even so, you can't go around pushing people. That's no way to handle things. If you weren't doing such a good job, I'd have to let you go right now. Your behavior just isn't acceptable.

Yeah, I understand and I'm sorry. I just can't stand working with him. I'm not sure what to do. What would you do if you were me? Do you have any suggestions? To be honest, if I were you, I wouldn't have the two of us work in the same office. I know Bob has been with the company longer than I have, but he's doing a terrible job. When you are not around, he just bullies people. People are afraid of him.

OK, I'll look into it a bit more. But you've got to promise me to keep cool and not let this happen again. OK, I'll try to handle things differently next time.