Hi, everyone, I am Amy. I will make a brief introduction of what I am doing at work.
As a front-end developer, I work at Google team, where two projects on proceed, Ringcentral Phone for Google and Ringcentral Phone for Zendesk, and later they will be short for Google and Zendesk. And now our team work mainly at Zendesk.
Zendesk is a customer service system, and what we do is to put our phone system into it. And when they connected together, the CSR（short for customer service representative） can answer a customer's phone on their service system and ring it back when necessary. When a customer called, the CSR can click a button on the calls panel to create a ticket and on that ticket a CSR can take notes about their conversation like questions being asked, customer wants or something about that customer. And when that customer calls again, the CSR can see the ticket, all the notes and corresponding call logs.
In the above scenario, a CSR can take a customer's note effectively. And when the customer calls, the CSR already have the effective message about him, like if he called before, if not how many calls he have made and how long. When the CSR learn about the notes took before, he already have in mind what question may be asked and will give answer quickly and efficiently.
What I do in the last two weeks is to add a function in Zendesk to search a user's calls. A input is added on the call history page, above the call-log section, in it you can type some characters, and it will filter calls for you using the characters you putted in and display.
That work is the first, real job I did since I joined the company, and I really met some bumps. Thanks to the colleagues who helped me with my work and gave guide about the project and it finally get somewhere.
That work has been going on for about two weeks and it still continues. In the last two weeks, I really learnt lots of stuff and get to know our project a little bit, like code style, how to write a test, how to do code commit and deploy, and even how to code. What to do next is to finish the integration test and bug fixing.
