流利说英语A+商务英语笔记——第2章优雅办公 第2节《高效沟通工具》

即时消息沟通礼仪

Instant messaging on platforms like slack or wechat work can be very convenient.

But it's important to remember that messaging at work is different than at home. 

Here are some tips to help you text properly.

1、Keep it short. 

Instant messaging is best for short questions that are easy to respond to. 

If your message requires a lot of time to answer, it's probably better to send an e-mail or make a call 

Testing is faster than sending an Email. 

So if someone sends a text to you, they probably want a quick reply.

If you can't answer them at the time, let them know when you'll be able to reply.

2、Use professional English.

Make sure your spelling and grammar is correct, avoid using stickers emerges or abbreviations such as LOL, FYI or BTW in oral situations.

3、Respect coworkers.

Time off work. Don't send messages late at night or when a coworker is on vacation. 

If you have good messaging etiquette, you will see more professional no matter what platform you use.


不错过任何一条信息

Jesse was late to a meeting because she missed the invitation e-mail. 

Tracy is giving her some advice to help her avoid situations like this in the future. 

Don't feel too upset. It's your first week here. 

I'm afraid I'll make the same mistake again. 

Well, you should check your work e-mail more often.

But I receive so many e-mails. I can't keep track of everything. 

Well, you can mark important emails and add meeting invites to your calendar. Then your calendar will remind you of any important events and that would be helpful.

By the way, have you set up your wechat work account? 

Yes, Adam helped me set it up this morning. 

Perfect, don't forget to pay attention to those messages as well. 

I see there are several group chats. Do I have to keep an eye on all of them? 

Well, they serve different purposes. 

Company announcements are posted in the all staff group and we discuss project details in the department group

Look, Adam just sent me a picture of Leon and his cat, the cat is so cute. 

One last thing do not send unprofessional messages on wechat work.


玩转工作微信

1、To recall something means to take it back.

If you send a wrong message by mistake, you can recall it.

Manufacturers often have to recall products if there's a problem to forward means to send an Email or message. 

2、To quote means to repeat what other people have said or written when you quote a message on wechat work.

The original message will be put above your new one.

3、To mute means to make it quieter.

He muted the group notifications on wechat. 

She muted her phone during the meeting to post something online means to publish it on the internet.

4、You shouldn't post personal Information on wechat work. 

She often posts food pictures on social media to inform means to tell someone about something.

5、He is informed that he'll be fired. 

He wrote an e-mail to inform all departments of the meeting date.

6、To take a screen shot means to take a photo of the screen. 

If you want to share what appears on your computer screen, you can take a screen shot and send the image to someone else. 

He took a screen shot of the website and sent it to his colleagues.

7、He forwards转发 the invitation Email to his colleagues.

I can forward you this e-mail if you're interested to.

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