【学习笔记】懂你英语 商务英语 Level 5 Unit 1 Part 4（II）词汇 How to Handle Them

Difficult employees are hard to manage, but they should not be ignored.

Here are some guidelines that can help you handle them.

Observe the behavior. 观察行为

Before actually approaching the difficult employee, you need to observe their behavior. 【朗读】

Consider how their behavior has changed, or how it has been a problem.  【跟读】

Collect facts about the difficult employee's behavior instead of speculating or believing office rumors. 【填空】

Listen to the employee.

You can have a one-on-one conversation with the employee to listen to what they have to say.

It gives them a chance to explain and may help you identify the cause of their behavior.

For example, they may have personal problems that make them negative.

Or maybe they feel undervalued or are even unaware of how they're acting.

【选择】-What should you avoid doing when observing a difficult employee?    -believing gossip about the employee

【选择】-Why should you spend time listen to difficult employee?    -It gives you a strong sense of the roots of their behavior.

【填空】Having a one-on-one conversation with the difficult employee may help you identify the cause of their behavior.

【填空】Maybe the difficult employees feel undervalued or are unaware of how they are acting.

Discuss solutions.  讨论解决方法

Once you know what is causing their negative behavior, you can come up with solutions for it.

For example, if an employee feels undervalued, you could consider giving them more responsibility.

Addressing the core needs of an employee can improve their behavior.【填空】 满足员工的核心需求可以改善他们的行为。

Follow up with the employee.  跟进员工的进展

After the discussion, regularly follow up with the employee to check their performance.

Throughout the process, you need to offer advice and be supportive.

With regular feedback and guidance, an employee can gradually improve. 【跟读】

But if the employee hasn't changed, you may need to involve HR to take further management actions.

【选择】-Why should you regularly follow up with a difficult employee?     -To monitor their behaviors.

【选择】To have a one-on-one conversation with an employee.

【填空】If an employee feels undervalued, you could consider giving them a challenging task.  如果员工觉得自己被低估了，你可以考虑给他们一个有挑战性的任务。

【填空】Make sure to follow up with the employee to check their performance.  确保跟踪员工的工作表现。

【填空】If the employee hasn't changed, you may need to involve HR to handle the situation.   如果员工没有改变，你可能需要人力资源来处理这种情况。