假定你是 HJR 电脑公司售后服务部的 John Green。你昨天收到了客户 Sam 的来信称，他新

买的电脑不能正常启动。现在你以 John Green 的名义给 Sam 写一封道歉信。

写信日期：3 月 12 日

内容主要包括：

1.首先对产品出现的问题表示歉意；

2.指出公司会及时提供具体解决方案，必要时会更换新机器；

3.再次对给客户造成的不便表示歉意。

注意信函格式！

范文:

March 12

Dear Sam,

This is John Green from HJR Company. I’m sorry to hear that your newly-bought computer

can not work properly. For this, we show our deepest apology. After receiving your letter, our

company pays prompt attention to the problem. We will work on a specific solution to the

problem as soon as possible. Our After-sale Service Department will get in touch with you in time.

If necessary, we’ll replace your computer with a new one.

Please accept our sincere apology again.

          Sincerely yours,

            John Green