Effective email writing= formulaic patterns+clear thinking+empathy
写作前思考：
① 谁是收件人？② 写作的目的是什么？③有哪些必写的细节？
邮件标题很重要，好的标题可以让收件人
① 快速知晓相关性（relevance），点开邮件
② 对邮件内容有预判，快速回应
Shared ride overcharge and refund request
称谓：
To Whom It May Concern：
Dear Sir/Madam,
Hello Uber support team,
Hello Uber customer service team,
第一段：说明意图，开门见山，并提供对方处理你所述事件所需的信息 ：
I’m writing to request/inquire/complain/comfirm...
For your reference, my email address linked to X is Y
I'm writing to report an overcharge and request a refund. FYR, my email address linked to Uber is XXX
第二段描述事件：
Yesterday afternoon I made an Uber shared ride request which was priced at $6. As the IPhone app interface didn't show "request confirmed" or a similar notification, I called the driver Daniel to double-check first 1) that he confirmed the request, and 2) second it's a shared ride. After I got off the car, I realized the shared ride cost me $15, not $6.
第三段：重申诉求
Attached is X
I'm attaching X to this email.
The attached file is the document that you requested.
I would like to request...
Attached is the e-receipt. I would like to request a refund of the overcharged portion, i.e. $9. if not a full refund.
第四段：结尾
Looking forward to hearing from you.
Thank you in advance!
Looking forward to hearing from you. Thank you so much!
Yours,
kate
写得漂亮的句子
意外学到的小表达：
turn a crisis into a prospect
glitch/hiccup 小故障小毛病，小问题
promptly and properly 及时且妥善
mindful 记着，想着，考虑到
Mindful of the danger of tropical storms, I decided not to go out. 想到热带风暴的危险，我决定不出门。
rule of thumb 基本原则，大致原则
The rule of thumb for packing is pack less, not more.行李打包大致的原则就是要带得少而不是带得多。
