第九章
CHAPTER 9
为什么“一刀切”的流程会引发反噬【适得其反】
Why “One-Size-Fits-All” Processes Backfire
人们通常认为，最好的项目领导者是那些将每一个细节都安排得有条有理并始终处于掌控之中的人。
People often think that the best project leaders are those who have organized every detail and are always in control.
事实上，情况往往相反。
In fact, it’s often the opposite.
最有效的项目领导者是那些管理、指导团队但放弃对细节控制的人。
The most effective project leaders are those who direct their teams but relinquish control of the details.
他们创建了足够的指导结构【进行指导】，同时灌输主人翁责任感。
They create just enough structure to guide, while instilling a sense of ownership.
他们知道，用不必要的流程和清单使得他们的团队不堪重负，以获得控制感是一种软弱【疲软、懦弱】的迹象。【以上几句说的就是领导和管理的区别。】
They know that inundating their teams with unnecessary processes and checklists in order to feel a sense of control is a sign of weakness.
相反，他们有力量信任和依靠自己的团队来完成工作。
Instead, they have the strength to trust and lean on their teams to get the job done.
坚强的项目领导者根据团队的需要对流程进行个性化设置，以便能平衡控制和自主。
Strong project leaders personalize the process to the team’s needs so they can balance control and autonomy.
使用这种方法，他们可以以最高的效率完成最好的工作，并享受做这项工作的最美好的时光。【 就是我们所说的，干的很辛苦很流汗，但是干得很开心很起劲儿。】
Using this approach, they produce the best work, with the most efficiency, and have the best time doing the job.
几年前，我参与了一个网站重新设计项目，我们成功地应用了个性化、轻量级的流程。
I worked on a site redesign project several years ago where we applied a personalized, lightweight process with success.
到目前为止，这个项目仍然是我遇到的最雄心勃勃、最复杂的项目之一。
That project, to date, is still one of the most ambitious and complex projects I’ve encountered.
其范围是在六个月内重新设计网站上的所有关键页面，而该项目有一个坚固【固定】的最后期限。
The scope was to redesign all of the key pages on the website within six months, and the project had a hard deadline.
如果我们不能在1月1日前交付，我们将亏钱，因为我们正在签署的合同取决于届时新功能的可用。
We would lose money if we didn’t deliver by January 1 because we were signing contracts that depended on new features being available at that time.
从开始从事该项目之日起仅仅三个月，我们就发现了一个架构问题，需要团队重新构建我们在前三个月构建的那些页面。
Just three months from the launch date, we uncovered an issue with the architecture that would require the teams to rebuild the pages we had just built in the preceding three months.
当时的情况是各就各位【所有的人都过来帮忙、 齐心协力】。
It was all hands on deck.
每个网站开发人员、设计师和产品负责人都被拉拽过来全职参与该项目。
Every website developer, designer, and product owner was pulled in to work on the project full-time.
总共有五个开发团队和来自利益相关者团体的众多其他支持人员——接近100人正在高速运作，他们需要共同努力以达成目标【使之成为现实】。
All told, there were five development teams and numerous other supporting people from stakeholder groups who would need to work together to make it happen—close to one hundred people moving at top speed.
未完待续
