At the 2015 ceremony for the recognition of Australian volunteer organisations, the CEO of bigsplash, Stephanie Bennett, gave a speech celebrating the altruism of volunteers and extolling the good they do for their communities, and society as a whole. The speech which was later televised addressed the groups of volunteers who were present and praised them for their selfless acts of generosity. ‘bigsplash’ also bestowed an award upon a group called ‘Tradespeople Without Borders,’ and their spokesperson Mathew Nguyen was invited to give an acceptance speech. In it, he contended that volunteering should be thought of as its own reward, and that although the praise was welcome, it shouldn’t be an expected part of the volunteering process. Both of these speeches were also accompanied by various visual aids.

Bennett likewise lauds the role of the Volunteers Award as an important and necessary gesture of recognition. From the outset, she proclaims that it is her “great privilege” to present the ceremony, which aggrandises the award by implying that it is an honour to present, let alone to receive. She also clearly elucidates bigsplash’s intentions by directly stating that their “corporate ethos” has prompted them to try and “address [the] lack of acknowledgement” granted to volunteers. Hence, she engenders the audience’s respect for the organisation in order to solidify the award as being the product of a benevolent institution. This can also be seen in her use of definitive and pithy language in calling for the audience to “never forget or overlook” volunteers since “bigsplash certainly does not.” By contrasting words like “forget” and “overlook” and their connotations of neglect and disregard with the comparatively kind and fair ethos of ‘bigsplash,’ Bennett positions the award as something that corrects this injustice. And since she explicitly characterises the award as being “from bigsplash,” she is therefore highlighting the company’s social conscience and goodwill. Contrarily, although Nguyen in his acceptance speech does recognise the importance of the award, he instead sees it as an incidental part of volunteering rather than an integral force to redress the balance of acknowledgement. His colloquial opening of “thanks heaps” and “cheers” stands in contrast to Bennett’s formality, and instead creates a sense of casual humility as opposed to ceremonious grandeur. Nguyen also declares that the “pleasure” achieved through “seeing things improve for people” is in fact “better than [the] award” with the comparative word “better” eliciting a comparison in the audience’s minds in which volunteering is more beneficial and rewarding than receiving a formal commendation. Thus, Nguyen’s speech infers that volunteers should derive fulfilment by observing the positive consequences of their actions, and that bigsplash’s award is a welcome, but ultimately inessential part of their intentions.

By implying that volunteering should be done without expecting gratitude, Nguyen’s speech encourages the audience to consider acts of charity as being more rewarding than commendation. By contrast, Bennett suggests that bigsplash and their award is a potent symbol of the need to recognise and reward those who contribute to the community. Thus, whilst both speakers concur that volunteering is an admirable and selfless act, Bennett seeks to elicit the audience’s approval for bigsplash’s generosity towards the volunteers whose work goes unnoticed, while Nguyen instead encourages the audience to view volunteering as a philanthropic act that doesn’t necessarily require acknowledgement to be worthwhile.