【学习笔记】懂你英语 核心课 Level 5 Unit 1 Part 1（V）对话 A Customer Complaint
男 客户 Customer
女 售后 service center
Man
Is this the Ace Service Center?
Woman
Yes, it is, sir?
May I help you?
Man
Yes, I'm calling to complain about your service.【朗读】
Woman
Certainly, sir. I'm sorry to hear that. 【跟读】
Let me see if there's something I can do to help you.
Please tell me what happened. 【跟读】
Man
I ordered a new washing machine on your website.
It was more than a week ago.
【选择】The phrase, may I, signals...a request.
Woman
Before you go on, may I have your order number, please? 【朗读】
Man
It's abc1005.
Woman
And may I have the last 4 digits of your social security number?
Man
I don't have a social security number.【跟读】
I'm an illegal alien.
Woman
Very funny, sir.
OK, then, What is your first pet's name?
Man
Mr kitty.
【选择】A social security number is... a person's government registration or identification number.
Woman
OK, I see your order information.
Now, what's the problem?
Man
I ordered the washing machine and paid for it.
Then I chose a delivery date from a set of choices. 【填空】
It was supposed to be delivered today but it's still not here.
Woman
Did anyone contact you?
Man
No, I haven't received any messages.
Woman
I'm sorry to hear that, sir.
I see here that the washing machine you ordered hasn't arrived in our warehouse yet. 【朗读】
It can't be delivered until next week. 【跟读】
Man
You don't even have it yet?【跟读】
Why haven't I been notified?
I took time off from work to be at home today.
【选择】-Where is the washing machine? -It's being shift to their warehouse. 它正在被转移到他们的仓库
【选择】-Why did he took time off from work? -He stayed at home because he was expecting the delivery.
Woman
You should have been notified, by phone or email.【填空】【跟读】
Man
I wasn't.
I haven't received any notification. 【跟读】
This is very upsetting.
Woman
I understand, sir.
I'm really sorry for this.
Man
Being sorry isn't enough.
I'm really upset.
This is no way to do business.
Woman
Yes, sir. I understand.
I can send you a 50 dollar gift coupon as a way to express our appreciation for your patience. 【朗读】
Man
I don't care about the money.【跟读】
I don't blame you of course, but I want you to know how disappointed that I am with Ace. 【填空】
I expected a much better service.
【选择】-What does the service office representative offer to do?
Woman
I'm really sorry, sir.
Is there anything else I can do for you?【跟读】
Man
Yes, there is.
I'd like to cancel the order and get a refund.
Woman
I'm sorry to hear that, sir. But I understand.
I'll see to it that you get your refund.
Man
How long will it take before I get the refund?【跟读】
Woman
You should see the credit on your next month's credit card billing statement.
Man
Thanks for your help.
Woman
You're welcome, sir. And once again, please accept my apologies.【朗读】
【选择】-What does the customer finally decide to do? -He cancels the order.
